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Personalised Jewellery Production Information

Our custom made pieces are hand made to order personally for you, and so require a 2-4 week production + shipping time. This could be longer depending on disruptions, public holidays and demand.

We will keep you updated through the production process via email and once production is complete, we will then ship your item. If you order a custom piece along with other jewellery, all items will be sent out with the custom piece upon completion. If you wish to receive your other items sooner, please place two separate orders.

Please note as custom items are specifically hand made for you, refunds, exchanges or cancellations are not applicable with these items. If you would like more information or have any more questions about our custom jewellery do not hesitate to email us and we'll be more than happy to help.

Help@prya.co.uk

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