Our Returns Policy
OUR RETURNS POLICY:
We hope that you are happy with your purchase from PRYA. However, if this is not the case, we will refund any item you are unhappy with, within 14 days of receiving your order. The item must be in a re-saleable condition.
Please contact us on Contact@Prya.co.uk and quote your order number, for instructions on how to return your item.
Tarnishing or discolouration due to chemical contact, perfumes, bleaching, heat exposure and general wear and tear is not a fault. Please see our jewellery care instructions on how to properly care for your items.
Please note, before making a purchase that any item returned may take up to 10 days to be refunded back to you. If there is any fault with your item please notify us within 24hrs of receiving the goods.
HOW TO RETURN AN ITEM:
When returning items to us, please ensure the item you wish to return, is unused and in the same condition that you received it in. It must also be in the original packaging provided. Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email.
Please follow the steps below to return your parcel to us:
2.Please attach your returns label and address it to us. (contact us for details)
3.Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are therefore non-refundable. If you are returning an item back to us, we recommend using a trackable shipping service. We don’t guarantee that we will receive your returned item. Any items that do not reach us are the responsibility of the customer.
OUR RETURNS ADDRESS:
As an International customer you can return your parcel using any postal service. Please note - all shipping costs are the responsibility of the customer. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties. Please also note, wee do not refund international customs taxes and sales charges.
The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it. We strongly recommend using a tracked and shipped service for return as we cannot refund/exchange items that don't reach us safely.