YOUR RETURNS POLICY:

 

We accept returns up to 6 days after receiving your item.

Please contact us if you would like to return an order.

Contact@Prya.co.uk

 
Please note before making a purchase that any item returned may take up to 10 days to be refunded back to you. If there is any fault with your item please notify us within 24hrs of receiving the goods. 
 
All parcels returned to sender due to the customer entering a invalid/incomplete address the customer will incur the charge of the original postage plus the cost of postage to return the item back to us.
 
Please note personalised orders and earrings are non-returnable
 
 
 
We hope that you are happy with your purchases from PRYA, however if this is not the case, we will refund any item you are unhappy with when you return it to us in a re-salable condition within 6 days of us receiving your returns. When returning items to us, please place your returned goods without removing any labels or tags in a sealed bag with the returns form filled in with the relevant information.
 
Any items deemed in an unsaleable condition will be rejected as a return and the customer will be notified by email. 
 
 

HOW TO RETURN AN ITEM: 

Please follow the steps below to return your parcel to us:
 
1.Re-pack the item in sealed bag with labels and tags still attached.
2.Please attach your returns label and address it to us. (contact us for details) 
  
3.Return the package by using the Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting as any missing parcel is your responsibility. We advise our customers to use a tracked service to return any parcels as we will not be held liable for missing parcels.
4.Keep your certificate of postage safe as you will need this as your proof of return.
5. Once your return is received it will take up to 10 working days to refund your account you will receive an email stating your account has been credited.Please note we do not cover any shipping cost this cost is met by the customer when we receive a return the amount refunded is for the item(s) returned. 
  
 

INTERNATIONAL RETURNS 

 

As an International customer you can return your parcel using any postal service. Please note - you'll need to cover the postage costs yourself. It’s a good idea to mark your parcel as ‘returned goods’ to avoid being charged any duties.

The parcel remains your responsibility until it arrives with us - remember to ask for proof of postage, so if your parcel goes missing in the mail, you’ll have proof you’ve sent it.

 
 

CAN I HAVE AN EXCHANGE:

 
Unfortunately, we are not able to process exchanges just yet! If you would like to return an item, please return your item as outlined in the above sections and we'll happily process a refund for you.